Dispatch Team Leader - Holding Pool (Internal)

Reporting to the Emergency Operations Centre (EOC) Duty Officer, the Dispatch Team Leader role is a highly visible and responsible position within the EOC and is key part of the Emergency Operations Centre Leadership Team.

The Dispatch Team Leader will have responsibility for day to day delivery, performance and operational deployment within their dispatch zone. They will be responsible for providing assurance to the EOC Duty Officer regards all aspects of operational delivery and performance across their dispatch zone.

The Dispatch Team Leader will be responsible for ensuring safe, effective and high quality deployment of resources in accordance with agreed Trust process and policies, ensuring a principle of 'no patient to be kept waiting unnecessarily' and 'respond, review, revise' is consistently adopted.

The Dispatch Team Leader will ensure that all incidents are dispatched on in time and priority order at all times, as determined by triage process or policy, escalating concerns to the EOC Duty Officer.

Main duties of the job

The Dispatch Team Leader will provide day to day management, supervision and support to a team of Dispatchers in the form of performance appraisals, developmental feedback, regular 1 to 1, sickness management, team meetings and other administrative processes as required. The Dispatch Team Leader will also be required to provide welfare support, advice on Dispatch process and procedure, SOP application, management of breaks and key system usage, including C3 CAD and radio systems.

Please note this vacancy is for internal Dispatchers only and successful applicants will be placed into a holding pool.

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

Person Specification

Qualifications

Essential

• Operation Titan Command Trained.
• A-Level Qualifications (or equivalent/ equivalent experience or at manager's discretion).
• Qualified and current Dispatcher with significant experience in this role.
• Hold a Full Driving Licence.

Desirable

• Relevant Mentorship/ Leadership qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.