Emergency Operation Centre Officer

Contractual hours: 19.25

Fixed Term for 6 months, Part Time 19.25 hours per week working a night shift: 2 on, 6 off shift pattern. 19:30pm-07:30am. 1 hour unpaid break. You will receive night shift enhancement between 2200-0600.

We want to recruit people who will deliver the highest level of solution-orientated customer care, in our Operations Centre; which is a state of the art, multi-purpose Centre, delivering critical services 24/7 365.

The services include Emergency Telecare response call handling, supporting the most vulnerable; Out of hour’s emergency call handling for the City, Lone Worker alarms, Security Alarms, and Community Safety (CCTV).

This is a multifunctional role that builds supportive customer relationships, adds value to its services through effective communication and liaison with customers, clients, directorates, and external organisations. You will be responding to Telecare emergency calls from a range of service users, you will provide reassurance and arrange the appropriate response for the most vulnerable. You will also be operating our Telecare and security alarm platforms, our surveillance camera systems; along with telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the new Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond; and will ensure excellent communication, customer service, and accuracy, and will include liaising with the public and internal and external customers, as well as using your own initiative to solve problems. Good IT skills and confidence in the use of Microsoft Office are also needed.

You will be working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.