Content and Social Media Executive

Join Smartbox and make a meaningful impact as our newest team member!

Are you a passionate Content and Social Media Executive who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities.

We are looking for a creative and dynamic Content and Social Media Executive to join our team. In this role, you will be responsible for managing our social media channels and developing content that resonates with our audiences and showcases the impact that our technology can have.

At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.

We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively.

In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts. Together, let's make a difference that extends beyond communication technology and leaves a positive mark on our planet.

How will you be making a difference?

• Craft clear, compelling, and engaging copy for various digital platforms, including the company website, blog, social media channels, mailing list and internal intranet
• Collaborate with our speech therapists and AAC specialists across the company to create blogs and develop content for our digital channels
• Uncover and share the stories of people who use our technology to communicate and achieve their ambitions, by leveraging user generated content and creating case studies
• Manage the content calendar and our social media channels (particularly Facebook, Instagram and LinkedIn), delivering content that is consistent and on-brand
• Plan and execute social media campaigns that align with the broader marketing and PR activity to drive engagement and brand awareness
• Respond to messages and comments, build relationships and drive conversation in our online communities
• Produce monthly reports monitoring KPIs and use insights to make recommendations
• Benchmark against competitor activity
• Support the marketing activity around external events, from initial promotion on our channels and post-event comms to creating materials and looking for opportunities to grow awareness of Smartbox at the event
• Work with the Corporate Communications Manager to develop social media strategies
• Work with the Product Marketing Manager and build content plans to support product launches and new features in Grid, our flagship AAC software
• Develop graphic design skills to create eye-catching content using Canva
• Film and edit videos, reels and stories for social media, and longer form videos for our websites and learning platform
• Supporting the wider marketing team with key projects, coordinating and attending events, subtitling videos and attending events and global awareness campaigns

Essential Qualifications/skills/experience

• 3+ years’ experience in a similar role
• Excellent interpersonal communication skills
• Strong copywriting skills with the ability to adopt the company ‘voice’ and create content for a range of audiences
• Ability to create long and short-form content for a range of online channels including video, social media captions, email campaigns
• Experience researching and writing blog content or editorial
• Knowledge of different content types and formats
• Experience using Facebook, LinkedIn, Instagram and Twitter, and managing online communities
• Excellent organisational skills with the ability to prioritise and meet deadlines
• A passion for digital design, presentation, and attention to detail
• Basic image creation and video editing skills
• Experience using Canva or Adobe Creative Cloud
• Good IT skills, proficiency in Microsoft Office
• Experience using analytical tools (social insights)
• Willingness to undertake a variety of marketing tasks and support the wider team
• Self-motivated and a desire to learn
• An exceptional team player who wants to work for a company that makes a real difference in people’s lives

Useful Qualifications/skills/experience

• CIM/CIPR qualification or degree in a related field
• Video creation and editing skills
• Graphic design and photography skills
• Experience using Mailchimp and Google Analytics
• Excellent knowledge of social media strategies
• Knowledge of SEO best practice
• Knowledge of accessibility best practice
• Experience working in the health, care or education sector

Why join us?

Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.

Rewards and benefits

At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:

• Dress: We want you to feel comfortable in the office, smart casual is perfect.
• Food: You can find free healthy office snacks in our kitchens.
• Hybrid working: Two- three days a week in the office, for the rest of the week feel free to skip the commute and hit your deadlines from home. Laptop and home working IT kit provided.
• Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).
• Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
• You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!
• Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!
• Wellbeing: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.
• Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
• Peace of mind: Every employee benefit from a company pension, group life assurance, and income protection.
• Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.
• Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after 2 years of service.
• Bonus potential: We work hard and Smartbox recognises that with a discretionary annual bonus.
• Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.