Security Officer

Job Objectives and responsibilities

We are currently recruiting for a Security Officer to join our passionate and driven Security team based at our client's Shopping Centre at Cabot Circus Shopping Centre Bristol.

• This Security Officer will be fully trained in Security operations. Part of the position is the Patrolling of malls, Service areas, service desk all public areas and Car Park.
• Advising tenants, when necessary, on management regulations; diffusing incidents and preventing occurrence.
• Maintaining fire, Health and Safety Regulations and securing the premises. In the course of duty, aid the public, First Aid using “customer care” procedures at all times. All duties to be carried out in adherence with the Mitie Health and Safety policy.
• Day shifts only on a 4-on-4-off rota @£12.44.

Benefits Package 

• Employee Shares Scheme. 
• Staff Retailer Discount.
• Cabot Circus Discount Scheme.
• Free Staff Parking.
• Pension Scheme.
• Extensive Training Package.  
• Childcare Vouchers.
• Cycle to Work Scheme. 
• Give as you earn. 
• Salary Finance.  
• Competitive Holiday allowance.
• Competitive Pay Rate.
• Life Cover.
• Share Incentive Plan. 
• Save as you earn. 
• Virtual GP. 
• Employee Assistance & Counselling.

Main Duties

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Management and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to the published Assignment Instructions and site SOP's, thus familiarising oneself with any changes will improve or enhance the current level of service.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.
• Appearance to be clean, smart, and tidy always and responsible for the awareness of Health and Safety.
• Responsible for full comprehensive understanding of fire alarm procedures and as acting as an evacuation marshal in the event of a major incident.
• In relation to a major incident, must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
• Assisting tenants on request on the event of an incident – this may be in person or by camera or both and assist Police presence on site either in person, by camera or by statement.
• Patrolling malls, Service areas, service desk and public areas.
• Dealing with retailer and public enquiries in a professional and courteous manner.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.

Person Specification

• The Officer will need to be a team player with an enthusiastic attitude.
• The Officer should be able to work on own initiative.
• Flexible Approach to work to suit the business needs.
• Excellent communication skills are required both written and verbal.
• It is important the Officer is calm under pressure.
• Valid SIA Door supervisor licence.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.