Complex Therapies Admin

Hours: Part time - 22.45 hours per week

The Brain Centre is a treatment and research facility, offering specialist neurological support to patients with cognitive impairment, multiple sclerosis and movement disorders. The post holder will be required to provide administrative support to the multidisciplinary teams operating here; including coordinating the admin support and audio typing for the DBS nursing teams and managing the clinic room bookings for the centre. This job requires the post holder to be on site and available to deal with any queries arising from patients and colleagues requiring assistance during core opening hours. It is a busy and demanding role where priorities can change and therefore the post holder will need to be organised and have the ability to work well as part of a multidisciplinary team.

The post holder:

• Works under constant pressure and within a frequently changing environment, whilst trying to deliver government and Trust targets.
• Works with constant interruptions dealing with daily operational issues.
• Must concentrate for long periods of time to ensure attention to detail.
• Is required to analyse waiting list schedules on a daily basis involving long periods at a VDU.

Detailed job description and main responsibilities

• Receive and manage referrals for the complex therapies nursing teams; ensuring they are triaged by appropriate clinicians in a timely manner and patient is added to the wait list.
• Maintaining oversight of all nurse-led clinics; ensuring all slots are utilised fully.
• Organising ad hoc bookings, overbookings, rescheduling or cancelling clinics when requested by nurses.· 
• Ensure all patient RTT statuses are correct at every stage of their pathway.
• Maintaining spreadsheets and databases; updating patient records with outcome of MDT/specialty meetings and clinic appointments.
• Responding to patient or staff contact via telephone, email.
• Provide efficient typing support for the DBS nurses; typing clinic and ad hoc letters within the Trust target of 5 working days from date of dictation, prioritising any dictations marked urgent. 
• Working seamlessly with senior administrator to ensure workload is prioritised and completed accordingly.
• Other Administrative Duties: Contributing as a team member to the efficient running of the office; providing cover for colleagues (as appropriate) during times of prolonged leave or absence, reporting IT issues or building faults to the necessary department, booking meeting rooms etc.
• Receiving and filing all clinical and non-clinical correspondence as required by the DBS nurses.
• To undertake any other duties appropriate to the post, as agreed with the Support Manager.

Person specification

All

Essential criteria

• Educated to GCSE English standard or equivalent.
• Understanding of Patient confidentiality and data protection.
• Experience of working as part of a team in a multi-disciplinary environment.
• Excellent word processing skills.
• Excellent written/verbal communication skills.

Desirable criteria

• Working knowledge of relevant hospital systems (Careflow, ICE, EDMS).
• Experience of working in the NHS or similar organisation