Lead Business Analyst

Lead Business Analyst – Pension Software – Bristol

Location: Emersons Green (Hybrid working) Salary: £55,000 - 60,000 + bonus + benefits

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You’re crucial to unlocking the potential of our market leading software (as voted for by our Clients – UK’s no.1 pensions admin software 2022 and 2023). Yes, we’re ahead of the game with what our software does, yes, we pride ourselves on reacting quickly to our changing environment, but without you, our long list of blue chip and household name clients don’t get any of that good stuff.

Our flagship product is IntelliPen, a state-of-the-art, Internet browser-based pensions and benefits administration system, encompassing workflow, calculations, data upload tools, document management, payroll, accounting, reporting and all of the functionality a modern pensions department will demand.

As part of our continuing growth we are seeking to recruit a Lead Business Analyst to work in our Client Success department. Client Success is the first chance our business gets to work closely with new clients – installing and configuring our system to meet the clients’ needs and deliver to the contract. Procentia focused on building successful and lasting relationships with our clients making sure that our implementations are collaborative, communication is continuous, and quality is top notch.

As well as working to support our clients’ Business Analysts will need to work closely with colleagues throughout the business – Professional Services Director, Head of IT and Infrastructure, Chief/Senior Architect, project managers, implementation consultants, the test team, and core product developers. Being a team player that enjoys getting stuck into all aspects of client delivery is key to success at Procentia in any role.

As a Lead Business Analyst you are responsible for:

• Providing leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating process improvements; supporting resources; driving the resolution of issues; and holding self and team accountable for results.
• Help devise and set minimum standards and implement best practice.
• Demonstrate up-to-date expertise in Procentia’s products and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
• Manage client relationships and expectations by using communication to keep others up-to-date on project results.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following escalation paths; and managing client and supplier relationships.
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process.
• Using clear and appropriate language that allows clients and internal stakeholders to understand what is being asked and what is needed to be done.
• Helping clients and the business to identify complex business improvements, assess the feasibility of change, and communicate the benefits
• Support the business and clients to recognise where risks to delivery lie or dependencies that could have significant impact on delivery
• Translating business requirements into functional and non-functional requirements
• Producing documentation such as specifications, dependency mappings, and process flows
• Using data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes
• Identify the processes and information technology required to introduce your recommendations.
• Ability to identify risks (financial, technological, operational etc) and report to relevant stakeholders (can be the Project Manager / Programme Manager etc)
• Adaptive in your approach both the complexity of the client and their size, including where they may need guidance and leadership when working with us.
• Role model the business analyst role for others to emulate. Proactively coach others and help them to be the best they can be
• At least five years’ experience of working as a Business Analyst in a financial services (ideally pensions), or IT environment.
• Leading and managing a business analyst team
• Know how to get the best out of people
• Influencing skills
• Creating and implementing procedures and business standards
• Excellent communication skills with all levels and types of stakeholder

Essential skills:

• Ability to lead a team with respect to achieving business analyst objectives
• Have technical knowledge of our products or the similar technology.
• Have experience of requirements gathering to support the configuration and development of pensions software, or other financial services related systems.
• High degree of numeracy.
• Excellent team worker with good time management and work planning abilities.
• Be self-motivated and capable of independent working.
• Have a thorough approach to information analysis and document production
• Be hard working and willing to, when required, go the extra mile to deliver on time.
• Problem solving and breaking down a requirement.
• Solution design.
• Defining what success looks like
• The ability to multitask effectively
• Comfortable working in an Agile way
• Embraces change and is resilient in dealing with change and business problems generally
• Excellent organisational, planning and time management skills.
• Inquisitive
• Loves detail but can clearly see the bigger picture

Our generous benefits package offers:

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days
• Carry over holiday (up to 1 week)
• Buying and Selling holiday (up to 1 week)
• Volunteer day – 1 day per year to support a charity or cause that positively impacts the local communities
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Cycle to Work Scheme
• Tech Scheme- affordable way to get the latest home and tech for you and family
• Byond (exclusive discounts on everyday spend)
• Tusker – Electric Car Leasing scheme
• Refer a friend bonus
• Annual subscription for up to a maximum of two professional bodies
• Procentia Plodders and Pacers – running club
• Weekly office fruit basket
• Procentia Pantry
• Monthly socials

If you think you have most of what we are looking for, then go ahead and apply. We’d love to hear from you!

Procentia is committed to fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise us of how we might be able to support your participation.