Part - Time Sales Assistant

Sales Assistant 8 hours

The Role: As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.

What you will get from us:

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
• A great Team to work with where you can progress and make a difference at all levels.
• Access to mental health first aiders.
• Ongoing incentives to reward your performance.
• Company Pension scheme.
• Apprenticeship scheme to continue your development.
• Generous discount at TPRG and our amazing benefits hub.

What will you do?

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
• Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.
• Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business.
• Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
• Carry out stock replenishment and when required maintain accuracy of our stock systems.
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
• Acquire a high level of product knowledge and continue to self-develop that knowledge.
• Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items.
• Ensure compliance with all relevant Health and Safety policies.

Who we are:

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.

We're growing a multi-channel business where our customers can choose when where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.