Colleague Services HR SME

Location

Bristol - Hybrid working 3 days in the office, 2 wherever. 

Why this job matters

Colleagues are the heart of BT Group and BT wouldn’t be the same without them and that is why this role matters. You will be the HR Service Delivery Associate in the Right to Work and Immigration team overseeing audits, controls, and own processes to support BT Group to be compliant with the Home Office.

The purpose of this role is to provide an invaluable service to our colleagues to ensuring BT Group is compliant with Home Office regulations. 

You will be responsible for managing your case work, completing audit controls as well as deliver insight from data analysis, making suggestions, and sharing your findings. You will also play a key part in continuous improvement in this workstream.

This role requires adherence to Home Office controls in line with the quality checks carried out with the teams on/offshore.  

You will have the opportunity to support all areas of BT Group:

• Openreach
• Consumer (including EE & PlusNet)
• Networks 
• Digital
• Corporate
• BT Business

You will create great working relationships with & build specialist knowledge. Allowing us to deliver an even better colleague experience.

What you'll be doing

• Practise and complete audit controls to ensure BT Group is compliant with the Home Office requirements.
• Support and facilitate our 3rd party Vendor with BT Group Sponsorship requests or renewals to completion.
• Supporting complicated cases that may require escalation to ER and manage cases to completion.
• Analysing data, reports, and feedback to identify improvement opportunities.
• Review current processes to identify and highlight continuous improvement opportunities including testing. 
• Mentoring and coaching on/offshore colleagues to deliver a great service.
• Be able to adapt quickly in ever changing regulation world and apply your skills and knowledge.
• Ensure continuous education on Immigration & RTW HR Processes and policies to have an in-depth but broad knowledge as well as striving for efficiency and continuously identify improvement opportunities to enhance the colleague experience. 
• Liaising with relevant stakeholders.

Skills and experience

• Confidentiality: Understand the need for confidentiality of colleagues’ data at all times 
• Collaboration: Work effectively and efficiently with colleagues to deliver a first-class service, be seen as personable & support each other to achieve SLAs & overcome problems with a coaching mentality
• Continuous Improvement: To continually look at ways of improving process and procedures within the HR function. 
• IT Competency: Able to learn how to use internal systems quickly and efficiently. 
• Colleague Experience: Delivering a service which goes above and beyond our colleagues’ expectations. Showing your colleagues how important they are by always interacting in a positive way.
• Problem Solving: Ability to unpick issues by identifying the cause and proposing a solution.
• Communication: The ability to clearly articulate, both in writing and verbally, advice or a resolution in a way that our customers will understand.  

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband and Mobile
• Flexible working arrangements

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.