Principal Contract Management Tribe Architect

Why business unit/function?

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products, and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. The Technology units are BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and mart innovative products, combined with a personal experience, it sets us apart from the pack. 

The Digital unit will lead our digital innovation agenda, driving new digital experiences for our customers - and in new markets – while, at the same time, simplifying what we have. They will be responsible for focusing on digital delivery and the customer experience as much as the end innovation (including delivery and transformation, digital innovation and delivery, data strategy and solutions, and architecture and governance). 

Why this job matters

This role is a critical join between delivery and architecture. 

This role matters because it is the technical leadership of our Contract Management tribe – you will be the thinker that makes sure we have the right roadmap that joins the technical strategy with the business outcomes for the tribe.

It is also key as it’s moving the architecture decision making closer to then work, speeding up and simplifying making sure the architecture is being rolled out.

The TA maintains the decisions and backlog of technical debt too, for decisions made to not build strategically the TA will be accountable for those decisions balancing the business outcomes vs goal of building the strategic and ensuring we don’t have to build tactically because we didn’t have the right roadmap.

The Contract Management tribe specifically is accountable for building out our Customer Contract Lifecycle Management capabilities which will serve our complex Business Customers across the global, driving improvements in Customer and Colleague experience, fully interoperable with the rest of our BT Digital Platforms like Digital Experience, Sales, Service, Billing – supporting our key Sales and Service Customer Journeys and enabling business processes.

What you’ll be doing

• End-to-end Architecture Strategy/Roadmap and Design of the Tribe product/ solutions
• Sets and drives the architecture strategy/roadmap aligned to the Tribe’s vision. Drives adoption of the strategic architecture, balancing the outcomes needed of the tribes (including transition states)
• Recommends to the Tribe Lead the expected outcomes balancing customer value and technical debt (including relevant technology KPI targets)
• Guides on the technical shaping and feasibility estimates for epics and features, identifying major dependencies.
• Inputs tribe roadmap content into overall Business architecture roadmap and strategy
• Responsible for consistent Business Architecture that aligns pan BT. Owns the business capabilities for their tribe, the maturity and roadmap of capabilities, along with matrix of capabilities consumed from other Tribes. Owns the relationship with the sub-domain to ensure capability evolves in line with the architecture.
• Responsible for bringing together other subdomains from others CFUs that use the same capabilities that the tribe needs
•  Architecture Demand – understands the domain architecture relevant to Tribe products development and collaborates with Sub-Domain Architects to ensure the sub-domain strategic architecture runway aligns with business needs and timescales
• Drive Tribe engineering excellence, quality assurance and technical debt optimization and backlog of tech debt the tribe has built.
• Tribe product/solution architecture meets the nonfunctional requirements:
• Performance - Ensure the continued uptime/reliability, integrity, performance, and maintenance of the Tribe’s experience layer.
• Security – Ensures security by design and security compliance with all work in the tribe
• Economics – Optimizes the TCO of the tribe architecture, ensuring the affordability of the IT with the sub-domain architect.
• Modernisation – Ensure the tribe is following Cloud native guardrails and modernizing the relevant tribe components. 
• Re-usable patterns and Low-Level Designs - Leads the creation of innovative and repeatable solution architectures to resolve the most complex solution architecture problems and meet agreed requirements, reusable patterns catalogued and aligned to business capabilities the tribe offers.
• Stakeholder engagement - Support the tribe lead with stakeholder engagement to develop and gain support for proposed solutions, providing technology expertise and identifying efficiencies within deployed Technology. 
• Tribe Resource Planning - Recommends to the Tribe Lead the composition and volume of technology resources and capabilities needed across squads to deliver outcomes, but not responsible for managing the resource allocation of squad architects.
• SME - Operates as an SME within own field of expertise and acts as expert advisor to other teams and senior management on the most complex architecture related issues.
• Customer Centric – Promotes and adopts empathy driven design for customer centric products.
• Inputs into the MTP process to ensure the relevant funding needed to advance the architecture is requested and identify where lack of funding is slowing the overall architecture rollout down.

Experience you would be expected to have

• Mandatory: 5 years+ experience in a senior architecture role.
• Mandatory: Experience of complex Business to Business customer and contract management solutions, ecosystems, including SaaS and/or Self-Built/OpenSource solutions
• Mandatory: Experience of using TMF API’s and data models.
• Mandatory: Very strong stakeholder management experience from junior developer through to CEO.
• Mandatory: Experience creating roadmaps for a “domain” that can tell both the technical, commercial, and business impacts. 
• Mandatory: Hands on experience of creating Customer and Contract lifecycle management
• Preferred: Experience of Agile planning, SAFE framework
• Preferred: Experience of modern Contract Lifecycle management SaaS Solutions regardless of Vendor
• Preferred: TOGAF certified, SAFe® Agile Architecture Certified

What you'll get

• An annual bonus of up to 15% (company & personal performance dependent)
• Car cash allowance of £5500
• Private healthcare for you and your family
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
• Our leadership standards