Production Duty Manager

Location: Bristol

Salary: up to £40,000 + car

Working Hour: Full-time and Permanent

Timing: Monday - Friday

To support the Centre Manager through fulfilling the role of duty manager, overseeing all aspects of the operation as required, including health and safety, production, logistics and aftersales. To deliver all elements of effective people management including recruitment, training, performance management, communication and wellbeing. To lead the Production Arrivals area to create the highest quality digital asset within agreed time and cost parameters.

What you’ll do

• Deputise for the Centre Manager and other Duty Managers as required, leading across the entire site.
• Support a culture of safety ensuring standards are met and any non-conformances swiftly addressed.
• Share responsibility for ISO and Security with the rest of the Management Team.
• Handle queries and complaints raised by either internal or external stakeholders through to swift and professional resolution.
• Take on other responsibilities outside of normal role as required.
• Support other locations as required.
• To manage all elements of the employee lifecycle including onboarding and offboarding.
• Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.
• Conducting grievance and disciplinary processes.
• Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.
• Effective communication to team ensuring awareness of results and key priorities.
• Accountable for the timely production of high quality digital assets, specifically arrivals, appraisals, images and enhancements.
• Ensure adherence to BCA Standard Operating Procedures.
• Ensuring that quality, speed and cost targets are delivered to maximise profitability.
• Effective inventory management to ensure vehicles are prepared and entered into sale within SLA’s.
• Liaise with central teams to maximise opportunities.
• Manage site relationship third parties inc RAC, valet, enhancement and repair suppliers
• Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and VE Team to set and monitor KPI’s across the Centre.

Who you are

• Experience in a line manager or team leader role.
• Able to demonstrate high-level organisational skills and an ability to communicate a variety of information and instruction to operational team members and first line supervisors.
• Full UK Driving Licence.
• Delegate responsibility appropriately and effectively.
• Ability to motivate a team to deliver objectives and meet targets.
• Good report generation and presentation abilities.
• Excellent attention to detail.
• Excellent time management.
• Knowledge of Microsoft Office – including Excel and Powerpoint, IT skills.
• Drive & results focus.
• Motivating & developing others.
• Data, decisions & problem solving.
• Influencing & communicating.
• Action and customer focused.

Why BCA?

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Company Pension Scheme.
• Private Medical Insurance (role dependent).
• An Employee Assistance Programme.
• Enhanced maternity, paternity, and adoption leave.
• Access to trained Mental Health First Aiders.
• Employee discount on cinch cars.
• Access to Constellation Hub offering discounts.
• Opportunities to win tickets to cinch sponsored sport and music events.
• Training courses and apprenticeships available.
• Free flu vaccinations.