Medical Secretary

Our Community Paediatric Team has an exciting opportunity for a passionate and motivated Medical Secretary to join us on a part time basis.

Community Children's Health Partnership (CCHP) Services are provided by Sirona care & health CIC, we work closely with our partners in other organisations and together we provide all of the community child health and child and adolescent mental health services for Bristol, North Somerset and South Gloucestershire.

Our approach is family centered, with the voice of the child and young person featuring strongly throughout everything that we do. We believe in working in partnership with colleagues in primary and secondary care, public health, social care, education and the third sector to achieve the best outcome for every child.

Main duties of the job

• Provide comprehensive secretarial/administration support to the clinical and secretarial.
• Undertake any necessary photocopying, filing, and other administrative duties to ensure the efficient running of the office.
• To be responsible for the audio/copy typing of letters, reports, general correspondence and statutory assessments. To arrange and organise meetings as requested by/under the direction of clinical staff.
• To be responsible for requesting test results/investigations/medical records and x-rays as instructed by clinical staff, bringing to their attention any urgent results that need immediate action.
• To act as a contact point and liaise with patients, medical and nursing staff, police and social services, other agencies face to face and over the telephone dealing with queries .
• Ensure that the waiting list targets are met, and pending lists are maintained .
• Ensure that all clerical activity is recorded accurately for activity purposes in a timely manner.
• To effectively deal with professionals' incoming mail.
• Ensure effective diary systems are updated and maintained.
• To be responsible for recording and booking clinical outcomes, patient telephone follow up appointments on (EMIS).
• To assist in the training of new members of staff/colleagues.

Person Specification

Skills and Experience

Essential

• Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents, professionals / agencies both internal and external e.g. consultants, GPs, health visitors, school health nurses, education, social services, multi-disciplinary team.
• Experience of working as part of a team and ability to plan activities of own role.
• Attention to detail to be able to complete tasks accurately and efficiently
• Previous secretarial experience
• Experience of using EMIS

Desirable

• Good organisational / prioritization skills, being able to meet deadlines as well as carry out day to day activities of role.
• Good oral and written communication skills e.g. ensuring messages are relayed and written down accurately.
• Awareness of policies and procedures regarding confidentiality and data protection and ensure that these are adhered to with regard to patient records and information requested over the telephone.
• To be able to deal with patient queries in a professional, polite, sensitive and understanding manner.

Qualifications

Essential

• RSA III typing qualification or equivalent
• Copy / audio typing experience
• Sound qualification in English language