Recruitment Operations Team Leader

The Recruitment Operations Team Leader is a direct report and deputy to the Head of Recruitment Operations and will be responsible for the day-to-day HR management of the recruitment service and for ensuring it’s carried out in line with Trust and national policies, procedures, and standards.

Main duties of the job

The post holder will be responsible for leadership of their respective recruitment teams. They will support the Senior Recruitment Coordinators with line managing, supporting and cross covering the Recruitment team to ensure a high-quality recruitment service is delivered to colleagues and candidates alike. 

The post holder will lead on the continuous development of an effective, quality and customer focused recruitment service through a delegated portfolio of continuous improvement and transformational projects.

They will role model excellent customer service, working with the recruitment team in order to provide a positive customer (applicant and hiring manager) experience whilst ensuring an efficient, reliable, and responsive recruitment service

To be subject matter experts in everything recruitment including developing modern recruitment and attraction approaches.

The post holder will deputise for the Head of Recruitment Operations, as and when required.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

People Leadership 

• In conjunction with the Recruitment Operations Manager, to ensure clearly defined roles and responsibilities within the Resourcing team and foster a collaborative team culture to support safe and effective service delivery.
• In conjunction with the Head of Operations Manager, to oversee the maintenance and development of an appropriate qualified and skilled workforce to deliver services.
• To drive high performance across the team.
• To ensure departmental compliance with employment legislation and regulation in adherence to trust policies and procedures.
• To ensure effective two-way communication with employees across the department on both strategic and operational matters dealing with often highly sensitive and complex information.
• Provide line management and cross cover for the Senior Resourcing Coordinator.
• Act as deputy to the Head of Recruitment Operations and covering key responsibilities.
• Manage electronic rostering for the resourcing team.
• Provide Senior Resourcing Coordinators with a robust 1:1 and annual appraisal and ensure this is replicated across the wider team to develop team members to their optimum performance.
• Support Senior Resourcing Coordinators to manage attendance across the recruitment team.
• Ensure that all team members have meaningful objectives and personal development plans and are actively managed.
• Manage recruitment the Resourcing team.
• Service and business planning and delivery
• To lead the effective operational management of the department, working closely with the Head of Recruitment Operations.
• To engage as the recruitment operations representative on transformational activity as part of the wider collaborative programme , and other continuous improvement exercises.
• Engage as the recruitment operations representative for resourcing specific programmes of work such as ESR, MSS, RPA and other digital transformation activity relevant to Recruitment Operations and to support the delivery of wider Trust strategies.
• To be accountable for the delivery of legally compliant recruitment standards, procedures, and best practice and to work with colleagues to ensure a consistent approach is followed across the Trust.
• To be accountable for the delivery of legally compliant recruitment standard, procedures, and best practice and to work with colleagues to ensure a consistent approach is followed across the Trust.
• Develop and implement service improvement, efficiencies, and initiatives to ensure the delivery of legally compliant services and high-quality customer experience.
• Provide leadership from a recruitment perspective to the preparation of the trust’s induction programmes, and work with the education colleagues to continuously improve Trust onboarding.
• To oversee all senior recruitment across the Trust.
• To manage the quality of the input to electronic staff record system.
• To work collaboratively with the workforce and payroll leads for queries and improvements to processes and procedures.
• Be a technical expert in everything recruitment to provide advice to both the recruitment team and managers.

Performance, financial planning and management

• In conjunction with the Talent Acquisition team, support the Head of Recruitment Operations to deliver divisional recruitment targets.
• Provide input to high quality management information output to the divisions.
• Review and improve complex monthly recruitment performance reports which will involve several hours of concentrated effort.
• Lead on performance and visual management across the recruitment team whilst making this accessible across our geographical locations and for home working.
• Approval of timesheets for Bank workers and overtime for permanent staff.
• To liaise with procurement and product providers to ensure payment for our key systems are made in a timely manner.
• Ensure team is adequately staffed based on demand and funded establishment.

Governance

• To ensure adherence to all Divisional governance requirements.
• To represent the recruitment team at regular recruitment meetings and meeting with key stakeholders
• To manage the departmental risk register, ensuring that relevant actions are taken in a timely manner to mitigate identified risks.
• To investigate any recruitment related complaints and provide a summary to aid in the formal response.
• To support the Head of Recruitment Operations in the maintenance of standards in line with national policies and objectives and in taking remedial action where needed.
• To lead on behalf of Resourcing all relevant audits undertaken by the Trusts auditor team.
• Provide assurance that CQC standards are met to the Resourcing Regulatory Lead.
• Complete in a timely manner to all FOI requests on behalf of Recruitment.
• Provide recommendations on changes to HR policies and procedures.
• Participate and contribute to ICB, system wide and national forums with regards to recruitment and evaluate and share good practice and innovation where appropriate.
• Any other duties commensurate with the post.

Person specification

Education/Training/Qualification

Essential criteria

• Educated to degree level in human resources, business or a related field or have knowledge and expertise gained through in depth experience to degree level equivalent

Desirable criteria

• CIPD qualification or equivalent is highly desirable

Work Experience

Essential criteria

• Significant experience of working as recruitment professional which has enabled individual to demonstrate essential skills, knowledge and competencies.
• A detailed knowledge and understanding of the legal framework relating to recruitment and selection.
• Experience of team working to achieve deadlines and objectives through the use of KPI’s and performance management.

Knowledge/Skills/Abilities

Essential criteria

• Ability to drive significant improvements In Quality, Delivery and Customer Feedback through close management of work volumes, deliverables and staff coaching