Reservations Coordinator

Join our dynamic team as a Reservations Coordinator and be the key to creating exceptional guest experiences.

Based in our Bristol office, you'll leverage your excellent customer service skills to manage reservations, ensuring every detail is perfect.

If you are proactive, detail-oriented, and thrive in a fast-paced environment, we want you to help us deliver outstanding service to our prestigious clients.

Responsibilities:

• Manage telephone and email queries in a prompt and professional manner
• Overview of booking requests to ensure that all booking confirmations are sent out in a timely manner
• Act as a daily liaison point with bookers and guests and contact guests throughout the process
• Assist with administrative needs for booking requests, working proactively to manage any extensions/reductions and cancellations
• Maintain good relationships and product knowledge with our global partners, working seamlessly to finalise guest arrivals and needs
• Maintain excellent product knowledge of all our operated apartments, facilities, amenities, services and local information
• Be aware of upcoming priority guests, VIPs, and ensure all relevant parties are notified and monitor the satisfaction of in-house guests

Requirements:

• Excellent administration and communication skills 
• Organised with strong time management and prioritisation skills
• Commitment to delivering exceptional customer service
• Confident telephone manner
• Accuracy and attention to detail 
• Excellent interpersonal skills
• Numeracy
• Self-motivated, hardworking with drive, ambition, and enthusiasm
• IT literate: Internet browsers and Microsoft Office (Word, Excel and PowerPoint), you will be trained in additional systems being OSCAR and Sugar (CRM)

Benefits:

• up to £26,000 per annum (depending on experience)
• 31 days holiday (pro rata)
• 5-night stays in Portland’s London apartments 
• Portland Birthday Perks 
• Training opportunities 
• Private Healthcare 
• Mental health support 
• Critical Illness Cover 
• Annual Flu Jab & Eye-test 
• Company socials 
• Benefit enhancements each year you work at Portland 
• Charity match fund