Programme Administrator

Programme Administrator (Part time - this role is part-time 24 hours per week to be worked over 3 or 4 days)

Location: Bristol/Hybrid working, minimum 50% office based.

Salary: £22,308 per annum

What you will do:

The post-holder will deliver a consistently high-quality level of administrative support to the delivery the Diabetic Eye Screening Service across.

Assisting in the day to day running of the service, helping with general office duties, answering the phone, taking minutes, updating records and maintaining stock levels. The post-holder will be organized and motivated to work both in a team and individually.

What you are responsible for:

• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.
• Assist with arranging of programme meetings and note taking.
• Place stationery orders via the on-line procurement system (training given). Delivery and invoice reconciliation.
• Fire Warden duties (training given).
• Utilising relevant IT systems to support the delivery of a high-quality imaging service.
• Assist with monthly programme reports.
• Complying with ISO standards, respecting and protecting confidentiality.
• Reporting any incidents, feedback or complaints effectively.

What people see in you:

• A team player who is supportive, reliable and trustworthy.
• Someone who is approachable, dedicated and hardworking.
• A people person – someone who enjoys working alongside and helping others.
• Someone who thrives on and remains calm and focused in challenging situations.
• A professional, empathetic and courteous individual.

You will:

• Understand the importance of patient confidentiality and be aware of data protection.
• Have excellent verbal and written communication skills.
• Have good listening skills with an ability to present information in a logical manner.
• Have a good standard of education demonstrated by numeracy and literacy.
• Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes.
• Be confident in your ability to prioritise tasks.
• Be able to follow instructions to support both your colleagues and patients.
• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
• Be able to work on your own as well as part of a team.
• Have good time management skills and a flexible approach to working.

You have experience of:

• Working in a customer or patient facing role ideally within a healthcare setting.
• Using Microsoft packages and other IT systems.
• Working as part of a team but also independently.
• Data protection and confidentiality laws.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays).
• Generous company contribution pension scheme.
• Fantastic learning and development opportunities.
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
• Monthly award programme and online peer-to-peer recognition.
• Refer a friend bonus.
• Discounts on InHealth’s healthcare services.
• Smart tech, Cycle to Work and thousands of discounts and cashback options.
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.