Second Line Support Engineer (SC Cleared)
We are looking for a skilled Second Line Support Engineer with active SC Clearance to join our team. The role involves managing incidents, handling service requests, and patching. The engineer will be responsible for root cause analysis, fault diagnosis, and providing ad-hoc continuous improvement solutions.
Key Responsibilities:
- Manage incidents and service requests, including patching.
- Perform root cause analysis and fault diagnosis.
- Support and troubleshoot Active Directory, Group Policy, and SCCM (used for all updates).
- Monitor deployments and maintain Windows estate, including Windows 10/11.
- Provide support for Citrix Virtual Apps and Desktops.
- Ensure effective communication with end users and provide exceptional customer-facing support.
Technical Skills:
- Windows OS support in a live environment.
- SCCM/MECM for systems management and deployment.
- Experience with Office365, OneDrive, Teams, and modern web browsers.
- Hardware support, fault diagnosis, and configuration.
- Networking concepts, including VPNs.
- PowerShell scripting and software packaging (MSI, EXE, MSIX, App-V, PSADT).
- Practical experience with Citrix and Virtual Desktop Technologies.
Desirable Skills:
- Virtual Machine administration (Hyper-V, VMWare).
- Audio-visual support, including Video Conferencing and Surface Hubs.
- Experience in project management for software/hardware rollouts.
- ITIL Foundation Certificate in IT Service Management.
- Experience with Fortinet, Azure, and AWS.
Key Details:
- 2 days onsite.
- Active SC Clearance required.
- Customer-facing role with strong communication and leadership abilities.