External Communication Manager

Are you someone who thrives in a dynamic environment where your leadership and nurturing skills can make a real difference? If you have a passion for effective communication and a proven track record in managing teams, this role is perfect for you. We’re looking for someone ready to step into a leadership position, guiding a talented team while ensuring exceptional post-sales customer communication.

A bit about the job:

As the External Communications Manager in the IWR Customer Communications team, you will play a critical role in overseeing post-sales communications to our customers. Your leadership will ensure these communications are not only compliant with consumer duty principles but also drive optimal outcomes for our customers. You will lead a diverse team of six communication executives, managing high-demand initiatives while fostering a supportive and engaging team culture. Your commitment to enhancing risk management capabilities will be key in ensuring that all communication risks are identified and mitigated effectively, ultimately benefiting both Aviva and our customers.

Skills and experience we’re looking for:

• Proven experience in external communications management, ideally within a regulated environment.
• Strong understanding of risk management practices and principles.
• Exceptional people management skills, with a focus on developing high-performing teams through a nurturing approach.
• Excellent communication and interpersonal skills, with a knack for building positive relationships across various stakeholders.
• Experience in managing external suppliers/partners, particularly IT and technical teams, is preferable.

What you’ll get for this role:

• Salary – Circa £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary, actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Outstandingly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your well-being seriously with lots of support and tools