IT Field Engineer
Location: (South West Region)
Salary: up to £45,000 per annum + pension + 25 days annual leave + 45p per mile + £400 per month car allowance
Contract: 6-month FTC, with potential for permanent placement and enhanced benefits package
*MUST HAVE RIGHT TO WORK IN THE UK WITH NO VISA RESTRICTIONS OR SPONSORSHIP REQUIRED*
About the Company:
Join an award-winning automotive company that's rapidly expanding across the UK, with over 150 sites and counting. We're driven by a passion for excellence in service and quality, underpinned by innovation and a relentless focus on customer satisfaction. As part of our growth, we're building a top-tier technology team, and we're on the lookout for a motivated IT Field Engineer to be a key player in our success. If you thrive in a dynamic environment and have a can-do attitude, we want you on our team.
Role Summary:
As an IT Field Engineer, you'll be the go-to expert ensuring our IT infrastructure runs smoothly across our Vehicle repair centres in the South West region. This role involves hands-on troubleshooting, system maintenance, and occasional project work at various locations 5 days a week. Your expertise will help keep our technology systems efficient, enabling our teams to deliver outstanding service. A knack for problem-solving, strong communication skills, and a commitment to customer service are essential.
Core Responsibilities:
- System Maintenance: Ensure IT systems are operating optimally, meeting SLAs, and driving colleague satisfaction.
- Technical Support: Diagnose, repair, and install IT systems, providing expert support across various technologies.
- Project Collaboration: Work with the broader team on larger IT installations and service projects.
- First-Time Fixes: Achieve high levels of first-time resolutions through deep product knowledge and effective problem-solving.
- Strategic Implementation: Align your daily tasks with the company's strategic objectives, ensuring IT solutions support our growth.
- Customer Interaction: Provide top-tier organisational and communication skills in every customer-facing situation.
- Task Execution: Complete tasks quickly and efficiently, following company procedures and maintaining a professional image.
- Issue Resolution: Handle colleague queries with professionalism, collaborating with Support Administration and third parties as needed.
- Adaptability: Flexibly manage tasks in a fast-paced environment, with occasional work outside normal hours.
- Site Audits & Compliance: Conduct site audits and health and safety checks as required, including travel and overnight stays.
Qualifications and Skills:
- A-Level in technology or equivalent experience.
- Proven experience as a field engineer, preferably in a fast-paced industry.
- Strong focus on delivering excellent customer service, with experience in industries like automotive, hospitality, retail, or logistics.
- Familiarity with ITIL, PCs, printers, communication equipment, and networking.
- Expertise in Microsoft products (Word, Excel, PowerPoint, Teams, SharePoint). MS365 and Microsoft Entra knowledge is a plus.
- Full driving license and own vehicle - essential.
- Experience with VoIP deployment is advantageous.
- Ability to juggle multiple tasks efficiently, with excellent organisational and communication skills.
- Strong team player, capable of building effective working relationships across various functions.
- Phenomenal Communication and customer facing skills with patience and the ability to translate technical jargon to non technical people
- Networking and Microsoft qualifications (e.g., MCP, CCIE) are desirable.
- Familiarity with automotive repair systems (Autoflow, Audatex) is an advantage.
- Experience in the automotive or similar fast-paced industries is highly valued.
So if you are an experience IT Field Engineer who has been exposed to software and hardware type breakfix and system maintenance then why not get in touch.
This is a great opportunity for someone who wants access to growth opportunities within an innovative environment.
If you're passionate about IT and eager to contribute to a company that values innovation and service excellence, apply today to become our next IT Field Engineer!