Band 3 - Clinical Administrator - Eating Disorders

We are looking to recruit a full time administrator to our friendly and supportive admin team based at Blackberry Hill Hospital. The Specialised Eating Disorder Service is a busy team and this is a varied and interesting role. 

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team, involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills.

They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

They will need to be able to work within a team effectively and share work streams where appropriate.

Main duties of the job

The post holder will be responsible for the Freed Eating Disorder Pathway, attending the weekly Freed huddle, updating and tracking of patients through the pathway and collating data for submission.

Detailed job description and main responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

• Medical Staff
• Multidisciplinary Teams (Community or Inpatient)
• Services Users and Carers
• Health and Social Care teams
• Third sector/voluntary agencies
• Community groups and local authority provision
• Other statutory agencies e.g. Police, Ministry of Justice etc.
• Providing Secretarial support to named Medical Staff/management team.

Person specification

Evidence

Essential criteria

• NVQ in Business Administration
• Experience of administration and office procedures
• Excellent verbal and written communication skills
• Competent in microsoft office packages excel, word, powerpoint
• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
• Plan and prioritise own workload and support essential team functions

Desirable criteria

• Experience of supporting senior staff such as Medical Consultants
• Experience of administration in a clinical setting.
• Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent

Hours: Full time - 37.5 hours per week