Customer Service Coordinator

The Customer Service Coordinator is responsible for providing all aspects of account management and sales support, also ensure accurate and timely processing of orders and shipments to customers in the UK and worldwide.

Responsibilities

• Take responsibility for all aspects of account administration, account queries and sales support.
• Maintain timely and effective communication with customers, both internal and external.
• Process orders, quotes, and requests in line with standard procedures and processes.
• Accurate and timely shipping of products to customers in the UK and world-wide.
• Maintain up-to-date knowledge of products, customers, processes and suppliers.
• Building strong relationships with customers
• Answer company phones calls, supporting the CS Receptionist
• Work closely with the Sales & Marketing team in building strong relationships with customer

Requirements

Essential

• Excellent attention to detail.
• Ability to communicate internally and externally demonstrating a high level of professionalism.
• Excellent written and numeracy skills.
• Good PC skills.
• Good planning and organisational skills.
• Being able to work well independently and as part of a team.
• Being able to show initiative and resilience.
• Quick learner.

Desirable

• Experience of dealing with customers in the UK and worldwide.
• Experience in dealing with difficult customer situations.
• Knowledge/experience of selling to or working within the NHS.
• Experience of using a customer database (training will be given).
• A manufacturing customer service background.
• An understanding of medical terminology.
• Previous experience in a customer service role.

The package

In return we offer a competitive salary and a quarterly bonus scheme based on achievement of company sales targets. The scheme offers potential bonus payments up to £3,200 per annum (pro rata for Part Time employees), study support and the chance to progress in a rapidly growing company.

We have recently introduced a new flexible working policy; it currently allows employees (following a probationary period) to work from home one day a week (if their work can be done from home) and also to work longer hours during the week and finish early on a Friday. This is a new initiative that we will review and extend if our employees value it and it works well.

Other benefits include a salary sacrifice pension scheme where the company matches your contribution up to 5% plus Employer NI savings - currently 15.05% of your contribution (this also applies to voluntary contributions), a non-contributory healthcare cash plan including access to an Employee Assistance Programme (EAP), life insurance paying 4x your salary, access to a virtual GP, 25 days holiday and a cycle to work scheme.

If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV and Portfolio with a covering letter telling us why you consider yourself suitable for the role, to the HR Manager, Limbs & Things.