NHS 111 Health Advisor

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol you’ll be doing just that. 

This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends, we are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us.

Please note: If you require hours of more than 24 hours per week, we may be able to accommodate you if you are happy to work more weekend hours (this may mean working every weekend and taking some days off during the week).

The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day. Followed by a further eight weeks’ support before you are signed off to work on your own.

Available upcoming training dates:

• 4th November - Full Time
• 2nd December - Full Time

Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.

What you'll be doing

• Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
• Direct patients to the service suitable for their needs, using the Pathways System appropriately 
• Capture patient information using computer systems
• Communicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understanding 

What we'll look for in you

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
• Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

What you will get:

• £12.11 per hour– daytime and during training (07:00-23:00)
• £15.05 per hour – contractual night rate (23:00-07:00)
• £15.58 per hour – weekends (18:00 Friday-07:00 Monday)
• 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
• Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.