Matchday SIA

We are seeking enthusiastic and motivated individuals to join our SIA team. In this pivotal role, you will ensure the safety and security of spectators during a variety of events, including football and rugby matches, concerts, and other gatherings.

Our casual contract offers flexibility, whether you prefer regular shifts or occasional work, with a minimum commitment to at least one sport.

Responsibilities:

• Provide a friendly and welcoming service to our guests.
• Verify access and assist guests with entry while ensuring adherence to stadium policies.
• Maintain proficiency in emergency procedures and stadium protocols.
• Ensure entrances, exits, and stairways are clear to facilitate safe movement.
• Monitor and manage crowd flow to prevent congestion and maintain safety standards.
• Alert supervisors to safety concerns, including venue capacity issues, intoxication, site breaches, and medical incidents.
• Assist in evacuating the stadium during emergencies.
• Hold a valid SIA licence.
• Possess proficient English language skills (reading and writing).
• Demonstrate punctuality, reliability, and the ability to work effectively in crowded environments.
• Follow instructions accurately from supervisors and managers.
• Exhibit strong listening skills and the ability to act upon simple instructions.
• Proactively identify and resolve issues when necessary.
• Maintain a positive attitude and deliver exceptional service to guests.
• Enjoy supporting others and demonstrate a willingness to learn and develop new skills.
• Pay close attention to detail to ensure a seamless experience for all attendees.

Qualifications and Experience:

• Minimum 1 year of experience in an SIA role.
• Prior experience in customer service or hospitality is advantageous.
• Ability to perform well under pressure, including handling challenging situations such as crowd management and medical emergencies.
• Physical fitness and stamina to walk long distances and stand for extended periods.
• Flexibility to work evenings and weekends as required.
• Positive and enthusiastic demeanour with a proactive approach to guest interactions.

Person Specification:

• Positive and enthusiastic attitude.
• Professional appearance with attention to grooming standards (e.g., ironed shirt, clean shoes).
• Flexibility in work hours.
• Self-motivation and initiative-taking.

Benefits:

• Competitive salary.
• Flexible working hours.
• Opportunity to work at a prestigious stadium.
• Comprehensive training and development programs.
• Familiarization with key operational areas of the stadium through thorough induction processes.

Safeguarding and Equality:

We are committed to safeguarding children, young people, and adults at risk, promoting equal opportunities for all. Our policies ensure zero tolerance towards discrimination and harassment, with all staff expected to uphold these values.

Recruitment practices are designed to ensure fair treatment regardless of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic or national origin, disability, or gender reassignment.

Pay: £14.50 per hour (plus 12.07% Casual Holiday Pay)