Personalised Care & Support Service Administrator

Contract: Fixed term: 12 months (We hope the post holder will start around the 18th of November 2024, for 12 months)

Hours: Part time - 22.5 hours per week (22.5 hours between Monday-Friday)

To support the Bristol cancer support workers & the wider personalised care & support service administratively. 

The role includes the management of the administration relating to our patient health and wellbeing events, and supporting Bristol’s management team with line management administration, meeting minutes, data collection and any other required administration including letters to patients & ordering of patient information.

Main duties of the job

• To act as point of contact for the cancer support workers and assisting them with the day-to-day management of their workload.
• To be able to work with the hospital systems including CareFlow and Bristol Cancer Register.
• Be responsible for the collection of data from support worker activities including patient contacts & holistic needs assessments. Presenting this information in format that all teams can view.
• Being the administrative contact for health and wellbeing events for patients, managing invitations and room bookings.
• Supporting the management teams with team administration where required.
• Take minutes for any appropriate meetings.
• If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies.
• Escalate patient/staff queries, capacity problems and general issues to line manager or relevant staff as appropriate.
• Ensuring speciality specific documentation is completed and filed appropriately.
• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
• Attend appropriate meetings as required by line manager.
• Occasional travel required to other hospital locations & community organisations.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Person specification

Knowledge & Experience

Essential criteria

• Clerical or administrative experience.
• Experience of communicating with people via telephone & email.

Desirable criteria

• Previous experience in a healthcare of public setting.
• Understanding of medical terminology.

Skills & Abilities

Essential criteria

• Excellent telephone manner.
• Flexible Approach to duties.
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
• Proven good organisational skills.
• Good IT skills including Microsoft packages.
• Confidence to handle difficult conversations with patients, relatives and carers.
• Attention to detail.
• Ability to work effectively in a busy team, adjust to change and motivate others.
• Ability to work independently and as part of a team.

Aptitudes

Essential criteria

• Supportive.
• Respectful.
• Innovative.
• Collaborative.

Qualfications & Training

Essential criteria

• Educated to GCSE level, grade C or above in English & Maths.