Service Desk Manager

Job Title: Service Desk Manager

Location: Bristol (2/3 days onsite)

Salary: £60,000

Peaple Talent have partnered with an established organisation looking for a Service Desk Manager to join the team. You will be responsible for overseeing the operation of the field and desk based Service Desk teams.

The Role:

• Lead and manage the team to support all IT Support Service aspects
• Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
• Analyse processes, find alternative solutions and recommend new methods. Help set requirements for process changes

The Candidate:

• Significant experience managing a Global Service Desk team.
• Knowledge and experience of ITIL
• Strong analysis and reporting skills

The Package:

• Base salary: £60,000
• 25 days annual leave
• Cycle to Work scheme
• Onsite parking

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.