Customer Relations Assistant

Salary Grade D : £25,138 - £28,759 per annum

Contractual hours: 37

About us:

Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties. This role will help deliver a high quality service within a customer-focused environment which operates 24/7/365.  

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University. 

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

About you: You will be working as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters. 

This is a full-time role post of 37 hours; The post holder will be working in conjunction with another team member to cover 2 shift patterns and will also be expected to work alternative Saturdays to help us deliver a good service for the students.

Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days). Prior notice will be given.

Where is this role based?

The post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – while we continue to develop incredible new facilities to enhance our offer even further. However, travel to other campuses and nominated accommodation buildings will be necessary. 

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.