Application Support Officer

It is an exciting time to join our Application Support function within Policy, Strategy and Digital. This position is open to hybrid (Office & Home) working arrangements. Sponsorship is not available for this post.  

There are several projects the team will be involved in, such as the implementation of the interface for the new integrated Housing Management System (Rents), introducing new functionality and upgrades to existing business systems such as Document Management system and Revenues and Benefits system. 

What will you be doing?  

You will provide application support and administration for a variety of business line applications utilised by a large service area that administers Council Tax, Non-Domestic Rates, Business Improvement Districts (BIDS), Housing Benefit and Council Tax Reduction. Knowledge of the specific applications utilised is welcome but not necessary, however you should have an understanding of one of the business areas mentioned above. The team is the bridge between the business, the IT technical teams and the suppliers.

The role is varied and includes some complex routine activities. These activities include scheduling and processing of Revenues and Benefits batch work for recovery, Housing Benefit Subsidy/Payments, and operational teams’ workflow as well as maintenance of automated data processing amongst other tasks. The team receives a number of upgrades to existing software each year. The role includes co-ordinating/undertaking release upgrade testing including bug fixes, new and existing functionality.  

You will be working in a supportive team where teamwork is an important part of the role as is attention to detail and stakeholder/customer communication. The team are continually improving the applications we support making them more efficient by reducing manual intervention. You will be involved in such improvements. 

You will be pivotal to our annual billing processing taking place between February and March, leading on specific areas such as Council Tax (211,000 residential properties), Non-Domestic Rates (17,000 businesses) billing and roll over, Housing Benefit/Council Tax Schemes and Reduction as well as Business Improvement District schemes billing and roll over taking place annually between September and November.  

The role is also subject to a Basic DBS check. 

Further details of the essential criteria, accountabilities and responsibilities of the role can be found in the person specification and job description.  

Why Bristol City Council? 

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. 

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future. 

How do I apply? 

If you share our?values?and are ready to be part of our exciting journey please select the apply button below. 

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.