Tour Operations Administrator

Heritage Group Travel – 30 hours a week

Heritage Group Travel, a Bath-based cultural tour operator, is seeking to appoint an enthusiastic and proactive person to join our small team based in offices in central Bath. The person should be self-motivated and prepared to take on a variety of tasks needed as and when they arise. Your primary role will be to process bookings and deal with client monies, good numeracy skills are therefore imperative. This is a good opportunity for someone who enjoys dealing with people and who is comfortable in a ‘hands-on’ environment.

Primary Responsibilities

• Processing and managing bookings and dealing with client monies
• Inputting client details into our in-house data base
• Raising confirmation invoices
• Issuing ATOL certificates
• Managing client bookings from the point of contact to final balance payments
• Assisting with flight arrangements
• Liaising with suppliers and finalising tour preparations
• Preparing final documents for distribution to group organisers, clients, and suppliers
• Dealing with client cancellations
• Collating tour feedback
• Supporting the Finance Manager and Product Managers where needed

Essential Requirements

• Good numeracy skills
• Excellent organisational and inter-personal skills
• Good standard of written English
• Ability to plan own workload, manage multiple tasks and prioritise
• Proactive approach and the ability to work without supervision
• Flexibility (a small company environment involves collaborative working)
• Experience of customer/client contact

Start Date – Mid-September 2024

Salary – pro rata £23K-£25K depending on experience