Assistant Manager

The purpose of the role is to support the Hub Manager in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures. You will be providing an exceptional quality of service to our customers and our customers’ customers and will be required to work some weekends.

Personnel 

• Provide leadership and direction to all staff to ensure they deliver a quality service and remain motivated at all times.  
• Ensuring courier time is well managed by checking riders have checked in and out of Deputy correctly. 
• Liaise with the night shift supervisor on a daily basis, when necessary to ensure that all parcels are successfully sorted and routes assigned for depot riders.  
• Support the training of new couriers in the Hub including onboarding training for new riders and ongoing training for couriers, liaising with People (HR) team.  
• Work with Hub Manager in monitoring rider performance for all clients using a mixture of data metrics (including % downtime outside of doing drops, hourly drop rates, the average distance travelled) and qualitative measures such as staff debriefs or observations.  
• Ensure that staff with Zedify uniform (including t-shirt and coat) wear it on all shifts.  
• Highlight any employee issues to the Hub Manager and the People (HR) team and respond to communication on any action required.  
• Check-in with riders regularly and be a positive face for the organisation.  
• Mentor and champion new starters, assisting with any training queries they may have. Have regular check-ins and reviews with new starters.  

Operational Management

• Add and manage all bookings from clients in Zedify’s delivery management systems by creating and planning rounds and assigning them to riders.  
• Ensure that all deliveries are completed within the time allowed by our clients and that clients have sufficient evidence of delivery e.g. Proof of Delivery image. 
• Ensuring that Health and Safety standards are maintained to statutory levels in the depot. 
• Ensuring the necessary reporting is completed each week and that any actions are completed - highlighting any concerns to the People (HR) team. 
• Maintain the depot premises to be clean, safe and tidy, any issues raised to your manager and any relevant departments including People (HR) and Operations teams. 
• Manage the charging of Voi and TIER battery packs to ensure they are sufficient for the number of swaps the next day and to ensure they are charged in a safe manner. 
• Support the hub manager in communicating standard operating procedures (SOPs) to all staff including distributing SOPs digitally and physically. 
• Identify and report to the hub manager any improvements that can be implemented to increase efficiency & quality. 
• Take a keen interest in the work we are doing and make suggestions of how this can be undertaken most efficiently and continuously improve. 
• Be a rider when needed to ensure that parcels are delivered when we are low on courier numbers or special requests come in. 

Finance

• Approve timesheets when the hub manager is unavailable: including checking that all the rider check-in and check-out times are correct, checking that break time is included, checking against Alas and other systems to check that riders do not have a high amount of downtime outside completing drops. 
• Ensure all rota systems are accurate and correct on Deputy.  
• Updating any sick/annual leave in Deputy as required. 
• Highlight to finance any inaccuracies or missing information that may be required. 

Client Management

• Respond to communications from key national clients on parcels that are undelivered, or address details that have changed etc. 
• Liaise with riders to ensure that parcels are delivered where possible. 

Sales and Marketing

• Work with all staff to promote promotions and raise Zedify brand awareness.  
• Report any feedback to the relevant department (Sales, Marketing). 

Standards:

• Maintain the highest ethical standards as required at all times. All dealings and disclosures with customers, riders and others must be consistent, open and trustworthy.