Switchboard Operator / Administrator

Contract: Permanent: Part Time Weekend

Hours: Part time - 15 hours per week (Earlys and Lates)

The friendly Switchboard team in Bristol are currently looking to recruit a part time Switchboard Operator on a permanent contract. Weekends working alternate early and late shifts.

The successful candidates will join the front line team operating a busy acute hospital switchboard. You will need excellent communication and interpersonal skills and be calm in emergency situations.

Shifts will be 06:30 am - 14:30 pm and 14:00pm to 22:00 pm alternating between the two weekends only.

Main duties of the job

• As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust.
• Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times. 
• Operators will be required to use their own initiative efficiently and accurately when dealing with Emergency/Life and Death procedures and situations outside the parameters of these procedures.

Person specification

Qualifications and Training

Essential criteria

• Educated to GCSE Standard or equivalent in English and Mathematics.
• Qualification in IT or proven use of IT packages.

Desirable criteria

• Knowledge of Data Protection and Patient confidentiality issues.
• Customer Service NVQ.
• Typing/Word Processing Qualification.

Knowledge and Experience

Essential criteria

• Previous Switchboard/Call Centre experience or Customer focused role.
• Experience of working well within a Team Environment.
• Experience of working under pressure and managing a demanding workload.

Desirable criteria

• Customer Care.
• NHS Experience.
• Previous work within Emergency Services.
• Shift work/Night work Experience.

Skills and Abilities

Essential criteria

• Excellent communication skills including confident/pleasant telephone manner.
• To have used BTS Switchboard and Multitone Bleep system or similar.
• Prepared to train/mentor others.
• Good spelling skills.

Aptitudes

Essential criteria

• Able to retain information and pass on accurately whilst working in fast paced environment.
• Ability to deal with Emergency/Life or Death situations and prioritise responses accordingly.
• Work autonomously.
• Ability to learn & to adapt to new situations as they arise.
• Good time keeping and reliability.
• Ability to use initiative to resolve issues.