Sales Consultant

Heidi

Heidi was born to make it easier for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formerly known as Ski Zoom) and have seen exponential growth.

The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. Heidi is a youthful, challenger brand, with an awesome culture, and we’re shaking up a very traditional ski/mountain holiday industry.

We have huge ambitions for growth, and we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward.

The Role

Our Sales Consultants are all about being that warm, friendly welcome for every inbound enquiry. You'll take the time to understand each customer's needs and wants, delivering a first-class experience every time. While aiming to hit those key sales targets, you'll also be spreading positivity and making sure every customer leaves with a smile. This is an office-based role in the lovely Queen Square, where you'll be part of a really welcoming team. It's a brilliant opportunity to make a real difference and have plenty of fun along the way!

What you’ll be doing:

• Handle inbound inquiries through phone, email, and live chat, engaging with customers exclusively via these channels.
• Listen carefully to understand each customer’s unique requirements, helping them find the perfect holiday package tailored to their needs.
• Convert enquiries into bookings with confidence and efficiency to achieve monthly targets.
• Deliver world-class customer service along the way.

What you’ll bring

• Love ski holidays.
• You have some sales experience.
• Excellent communication skills.
• A positive mindset.
• A desire to provide excellent customer service.
• A flexible approach to work, and being OK with the ambiguity that comes with working in a fast-growing company (we’ve doubled in size year after year and plan to do the same this year).
• Willingness to work weekends and bank holidays.

Why work with us?

• £33k OTE with our highest performers earning in excess of £40k.
• 33 days paid annual leave (including Bank Holidays) + 4 paid “me days.”
• £1,000 Heidi holiday credit + additional holiday discounts.
• Vitality health insurance.
• Monthly company socials and regular team building events.
• Offering opportunities to broaden your skill set and contribute to exciting projects. With big goals ahead, you’ll have the chance to get involved in different areas of the business
• A chance to build something great and work with a fantastic bunch of people.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status