Retail Assistant

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

To play a key role in ensuring that our customers can find and purchase our products whilst receiving a great customer experience.

Main Responsibilities:

• Stock Replenishment: Ensure shelves and displays are well-stocked and presentable, maintaining optimal product availability throughout the day.
• Handling Transactions: Process transactions efficiently through card and digital payments, adhering to all transaction handling procedures.
• Customer Service: Deliver exceptional customer service by greeting customers warmly, assisting with their inquiries, and ensuring a positive shopping experience.
• Upselling: Identify opportunities to upsell products by highlighting promotions and making tailored recommendations to meet customers’ needs.
• Store Presentation: Maintain high store standards by keeping both the shop floor and stockroom organized, clean, and free of clutter.
• E-commerce Support: Assist with the fulfillment of online orders, ensuring timely and accurate processing.
• Stock Management: Support stock management activities, including stocktaking and inventory control, to maintain accurate stock levels.
• Key Holding: Take responsibility for opening and closing the store when required, ensuring all security procedures are followed.