Agency Analyst

Job Description

About The Role

We are currently recruiting for an Agency Analyst to join our team in Bristol on a full-time, permanent basis. As an Agency Analyst your role is a pivotal role to the Customer Accounts Department, you will report directly to the Customer and Agency Manager and your responsibilities will include:

• Generating a weekly/monthly set of reports, such as the monthly MI Pack for senior management and team KPI Pack.

• Analysing data to proactively discover and incorporate policy and process enhancements.

• Assisting the CTR process by submitting CTRs, creating test scripts, testing, and training staff on new features or functionality.

• Sustaining a suite of OAS reports and conducting regression testing after each system upgrade.

• Continuously evaluating and developing maintenance and control schedules to support Customer Accounts Department objectives.

• Using exception reporting to pinpoint any concerns in trends and balance movements.

• Collaborating with various Government agencies to ensure customer records are accurate and up to date.

• Maintaining DWP/Veterans/SG ledgers through identifying and executing bulk clean-up activities.

Additionally, you will work closely with third parties at the DWP, Social Security Scotland, and Veterans Agency. Your role will involve reconciling lease rental agreements post break in payment to determine the cause and sending Live Agreement and Termination reports to Benefit Agencies.

About You

We are a department with diverse members seeking individuals with proven experience in an analytical role. The ideal candidate will possess the ability to effectively address financial queries and problems, it is essential to adopt a practical, forward-thinking, analytical, and adaptable approach. Display a high level of precision with exceptional attention to detail, work independently, and rely on your own judgment to make well-informed business choices.

To excel in this role, you should possess self-motivation, strong time management abilities, and be capable of working independently with limited supervision. Demonstrated success in achieving outcomes in a fast-paced setting is essential, along with a thorough grasp of Microsoft packages such as Excel, Alfa and OAS or equivalent systems.

It is essential for the Agency Analyst in the Customer Accounts Department to embrace and promote change to foster growth and innovation.

Minimum criteria:

• Proficient understanding of Alfa, Genesys & Microsoft packages

• Familiarity with OAS or a similar reporting tool

• Capability to generate and access reports independently in OAS or a similar reporting tool

• Strong reconciliation abilities and attention to detail

• Advanced proficiency in Excel

• Collaborative team player who engages with other departments and functions

• Proficiency in working with extensive datasets, organising, and handling data in Excel and OAS

• Interest and capability in resolving intricate queries