Team Leader - Council Tax

Why Bristol City Council

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We are looking for a talented, motivated, and experienced Team Leader for the Council Tax team within the Revenues & Benefits service. This is an exciting opportunity to join our dedicated team working in a high volume, performance led and fast paced environment.

About the role

You will:

• Lead and manage a small team of direct reports, ensuring high-quality service delivery and compliance with policies as directed by the Revenues Manager.
• Oversee billing, collection and enforcement processes addressing any issues promptly.
• Provide support, guidance and training to team members fostering a collaborative and collegiate environment.
• Monitoring of performance metrics and implementing improvements to enhance efficiency.
• Resolve the most complex issues and complaints, providing supervision and advice to staff in the resolution of serious cases by applying relevant legislation and technical knowledge.

About You

You should have excellent people management and communication skills gained through proven experience in a similar role. Knowledge of council tax legislation and processes would be advantageous as would strong analytical and problem-solving abilities.

Hours: 37