Sales Bonus and Commission Specialist

Why this job matters

Rewarding our colleagues for their performance against targets is crucial to fostering a competitive sales environment that motivates our teams to be the best in the market. This role ensures accurate and timely payments are made according to the relevant pay plans, so our colleagues are properly rewarded for their hard work. We are looking for individuals with a passion for data and attention to detail, who are eager to develop into calculation specialists and provide exceptional service to our colleagues. No prior experience is necessary, as this is a niche role, but a passion for working with data sets and a desire to improve in this area is essential!

What you'll be doing

• Responsible for administering the bonus/commission calculation process in line with agreed SLAs and auditable standards for the following customers:
• Internal bonus payments to sales colleagues
• External commission payments to small business and indirect partner sales
• Accountable for calculating and quality-checking accurate bonus/commission payments according to contractual and pay plan requirements, ensuring payment data is delivered on time and follows auditable processes.
• Proactively collaborate with business partners to identify and resolve data quality issues.
• Responsible for collecting and collating accurate data, working closely with other business areas to ensure the data exchanged is accurate and credible for use in specific bonus/commission calculations and reports.
• Handle and resolve commission queries, analyse the root cause of issues, and recommend solutions to reduce ongoing queries.
• Build and maintain relationships with sales, commercial, and finance functions to support the end-to-end process.
• Generate reports for sign-off and issue statements to customers.

Skills and experience

• Proven experience working with multiple stakeholders in a highly regulated, rule-based environment.
• Demonstrated ability to thrive in a dynamic, fast-paced setting while managing multiple priorities and deadlines.
• Strong ability to engage with and challenge stakeholders at all levels, including CFOs and Commercial Directors.
• Experience in an HR reward function or similar commercial role is highly desirable.
• Proficiency in Microsoft Excel and Access Database, including VLOOKUPs, SUMIFs, pivot tables, and IF statements, is preferred.

If you don’t possess all of the above skills, we still encourage you to apply, as we value potential and a willingness to learn.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband and Mobile
• Flexible working arrangements

Location: Bristol - Hybrid working 3 days in the office, 2 wherever.