Customer Service Executive

CUSTOMER SERVICE EXECUTIVE

Full time Monday to Friday 9am - 5.30pm

COMPANY OVERVIEW

Our client is a leading brand on the world market, is based in Bristol with five divisions in the group offering services to the Garden Retail, Horticulture, Sport, Industrial, and Fencing industries as well as direct to consumers.

The Customer Service Executive will work as part of the Sales team supporting the delivery of excellent customer service to our trade customers and ensuring that orders are processed quickly and efficiently and deliveries made on time.

JOB PURPOSE

You will work as part of the Sales team supporting the delivery of excellent customer service across the commercial division as well as ultimately developing sales and servicing customer requirements in our Sport, Horticulture and Industrial sector to a high standard, primarily by telephone.

JOB SPECIFICATION

• Answering inbound customer and supplier calls
• Accurate input of customer orders into the order-entry system to ensure customer needs are met in a timely and effective manner and in support of other departments at busy periods
• Providing a key link between the Sales, Customer Service and delivery teams to ensure excellent levels of customer service are maintained
• Liaising with courier services, trouble shooting where required.
• Taking responsibility for the administration and filing of any related paperwork

QUALIFICATIONS/ EXPERIENCE

• Previous customer service or sales support experience in an office environment
• Experience with MS Office software, especially Excel, Word and Outlook and preferably CRM/database experience
• Strong attention to detail even when working under pressure
• Good "business" communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
• A professional telephone manner
• A positive can-do attitude and proactive mindset
• A flexible and hands-on approach to working in a team.

SALARY/BENEFITS

• Up to £25,000
• Private Health Scheme
• 24/4 GP Service
• Wellbeing Programme inc. online fitness and relaxation classes
• Discount vouchers for high street stores, cinema and food outlets
• Onsite Parking
• Cycle to work scheme
• Staff events
• Opportunity to develop within the company

Please call Michelle on (phone number removed) for more information and email a copy of your CV to (url removed) to prompt a call back