Oracle Cloud Functional Support Analyst

Peaple talent has partnered with a large global professional services organisation who are recruiting for an Oracle Cloud Functional Support Analyst. The role will be reporting to the Oracle Support Manager and sits within the Finance Systems Team and will be assisting with the newly built Oracle Cloud Fusion system, transitioning it into a steady state, resolving end user issues, replicating bugs and working with a 3rd Party Managed Service.

Role and Responsibilities:

Work in collaboration with finance on their newly delivered Oracle Cloud Fusion system, to deliver high calibre system reports, analysis, and support to business needs are met.

Provide support services to the Cloud instance of Oracle Fusion which includes the following modules: General ledger, Accounts Payable, Accounts Receivable, Cash Management, Project Accounting, Fixed Assets, Accounting Hub, FCCS, EPM, OIC.

Provide investigation and resolution to incidents and defects related to the full end-to-end process, Oracle EBS modules and connected systems to the Finance domain, considering root cause resolution and scalability.

Replicate system issues in development environments and support with testing changes ensuring the changes pass acceptance testing.

Provide system administration, maintenance, interface management and support with control of Opening/Closure of ledgers during month end periods.

Raise continuous improvements to tackle high ticket counts.

Work with the 3rd Party support partners, using their ticket portals, to resolve issues.

Highlight major impacting issues to the Oracle Support Manager to ensure the business impact is managed.

Ensure excellent customer service is always delivered to end users.

Competencies

You'll need a strong understanding of Oracle Cloud Financial modules – 4+ years

Experience with implementing or supporting Oracle Cloud projects is valuable, along with a strong understanding of finance processes.

Proficient in analysing requirements, configuring systems, conducting user training, and providing ongoing support is crucial.

Oracle certifications are a bonus.

Excellent communication skills and customer service

Understanding of accounting and month end processes

Ability to liaise comfortably with key stakeholders

Proven ability in translating end users requests into system requests

Operationally focused and confident in working within a busy environment